Palaia Hotel,
Without compromising its core values, with a guest and quality-oriented service approach;
- Guest demands, expectations and complaints; to respond in a fair and objective manner by handling effectively and efficiently, to ensure Guest Satisfaction,
- To produce reliable food according to legal and regulatory requirements
- To contribute to the process of protecting and developing environmental values by preventing environmental pollution and without jeopardizing the existence and quality of the resources that future generations will need,
- Working with the principle of zero accident in Occupational Health and Safety, providing safe and healthy working conditions in order to prevent injuries and health deterioration,
- To reduce risks by eliminating hazards that may affect Food Safety, Information Security, Occupational Health and Safety, Environment and Guest Satisfaction,
- To ensure the confidentiality, integrity and accessibility of information,
- To comply with all legal and regulatory requirements for which we are responsible and the applicable and mutually approved conditions of our interested parties, to fulfill our obligations, to increase the awareness of our employees and all related parties about these compliance and requirements,
- With our training activities; To make Food Safety, Occupational Health and Safety, Environmental Protection Activities, Guest and Quality-oriented service approach a part of our corporate culture,
- To continuously improve our services and processes with the effective communication methods we have established with all our relevant parties by providing the necessary conditions for the consultation and participation of our guests, all our employees and employee representatives.
- It is committed.