Terms and Conditions

PALAIA HOTEL WEBSITE TERMS AND CONDITIONS

These website terms and conditions (“Terms”) apply to the use of the website with the domain name www.palaiahotel.com and the information and guidance processes offered through this site.

1. Parties

Operator and service provider of this website:

TEKİNALP YAPI LIMITED COMPANY MERSIS No: 0834075831200012 Tax Office / No: Kozyatağı Tax Office / 8340758312 Head Office Address: Atatürk Mah. Çitlenbik Cad. Tadım Plaza Blok No: 4 Ataşehir / İstanbul

Contact information for the facility/service: Palaia Hotel İskele Mah. 137/1 Sok. No: 4, 48900 Datça / Muğla Phone: +90 544 570 83 61 / +90 252 441 16 16 Email: info@palaiahotel.com

Anyone using, visiting, or making a reservation through links on this website is referred to as a “User” or “Guest”.

2. Scope and Acceptance

Anyone accessing or using the website declares that they have read, understood, and accepted these Terms. If a user does not accept these Terms, they should not use the site.

These Terms apply only to processes conducted through www.palaiahotel.com. The “Reservation” button on the website redirects the user to the Elektraweb infrastructure. The creation, confirmation, payment information, and processing of reservation data continue through the relevant system and/or sales channel after the redirection.

The hotel also works with third-party sales channels such as ETS, Jolly Tur, Booking, and Expedia. For reservations made through these channels, the respective platform’s own terms, privacy policies, and cancellation/refund policies may also apply.

3. Services Offered

The website may include information about the hotel, room types, services, events, gastronomy, spa, gallery, contact information, and similar details. This content is for informational purposes only.

Descriptions, images, prices, promotions, availability information, and other content on the website are subject to change unless explicitly stated otherwise. The hotel reserves the right to update content based on legislation, operational requirements, seasonal conditions, supply, and availability.

4. Reservation and Contract Establishment

Reservations are not accepted directly through the website; users are redirected to the Elektraweb system. Therefore, the reservation relationship is established based on the information provided, the choices made, and the transaction flow carried out through the relevant system after the redirection.

For reservations made through direct sales channels, the reservation is only finalized when confirmed in writing by the hotel and, if necessary, when the prepayment/deposit/guarantee transaction is completed.

The user acknowledges that all information provided during the reservation process, such as name, contact information, date, number of people, etc., is accurate, up-to-date, and complete. The user is responsible for the consequences arising from providing incorrect or incomplete information.

The hotel reserves the right to refuse, suspend, or cancel a reservation in the following cases:

providing incomplete, incorrect, or misleading information;

failure to fulfill payment/guarantee obligations on time;

detection of suspicious, malicious, or systemically erroneous transactions related to the same reservation;

force majeure or extraordinary circumstances affecting operational security.

5. Prices and Payment

Unless otherwise stated, the prices listed on the website represent the room/service rate valid on the relevant date. Taxes, fees, service charges, additional person surcharges, extra services, and similar items may be shown separately during the booking process.

The hotel reserves the right to correct prices due to obvious price errors, technical issues, currency/tax changes, end of campaign periods, or changes in availability. No definitive right arises in favor of the user regarding a price containing an obvious error.

For direct bookings, a one-night prepayment may be requested from guests arriving during the season. Guests may be informed that they can make a prepayment/early payment if they wish to avoid the effects of currency fluctuations; otherwise, the exchange rate valid on the payment date will apply.

Special conditions may be determined separately for past or future early booking, promotion, non-refundable rate, loyalty discount, or similar campaigns.

6. Cancellation, Change and Refund

Cancellation, modification, and refund policies for reservations are subject to the published Cancellation Policy. Users are responsible for reviewing this policy before making a reservation.

For reservations made through third-party sales channels, the cancellation/modification policies of the respective channel may also apply.

7. Facility Rules for Guests

Guests are obligated to comply with general moral, public order, peace of other guests, fire and occupational health/safety regulations, and staff instructions within the facility.

Guests agree to use their room, common areas, and facility equipment with care and to compensate for any damage caused intentionally or negligently.

According to current facility rules:

Children under 12 years of age are not permitted in our facility.

Our facility does not have facilities for disabled guests.

Pets are not allowed.

Smoking is not allowed in the rooms.

Check-in time is 14:00, check-out time is 12:00.

Acceptance of outside guests may be possible by reservation only, depending on the hotel’s occupancy and availability.

Guests staying at the hotel may be required to inform the hotel of the relevant person’s information before their visitors arrive at the facility.

8. Intellectual Property

All rights to the text, logos, trademarks, designs, visuals, photographs, videos, layouts, software, graphics, and other content on this website belong to TEKİNALP YAPI LIMITED COMPANY or the relevant rights holders, unless otherwise stated.

This content may not be copied, reproduced, published, used for commercial purposes, processed, or transferred to another medium without prior written permission.

9. Third-Party Connections

The website may include links to third-party websites, social media platforms, map services, review services, WhatsApp links, or booking platforms for user convenience. The hotel is not responsible for the content, security, privacy, and terms of use of these third parties.

10. Personal Data

Personal data obtained through the website is processed in accordance with applicable legislation and the published Privacy and Cookie Policy.

11. Limits of Liability

The hotel does not guarantee that the website will be uninterrupted, error-free, or always accessible. Interruptions may occur due to technical maintenance, infrastructure issues, internet access disruptions, failures in third-party services, or cybersecurity risks.

Subject to mandatory legal regulations, the hotel shall not be held liable for indirect damages, loss of profits, data loss, or damages arising from third-party systems.

12. Force Majeure

Natural disasters, fires, epidemics, wars, terrorism, strikes, transportation disruptions, decisions by public authorities, infrastructure collapses, power/internet outages, and similar circumstances beyond reasonable control are considered force majeure. In the event of force majeure, the hotel’s performance obligations may be suspended or adapted.

13. Applicable Law and Jurisdiction

Turkish law shall apply to the interpretation and application of these Terms. In case of disputes, the Courts and Enforcement Offices of Istanbul Anatolian Region shall have jurisdiction, subject to the mandatory jurisdiction rules arising from consumer legislation.

14. Entry into force

These Terms and Conditions come into effect on the date of their publication on the website. The hotel reserves the right to modify these Terms and Conditions in accordance with legislation or operational requirements.